

What Dynamics 365 for Retail can offer businesses The system was taken off the shelf, replaced by Dynamics 365 for Retail, an intelligent, cloud-focused retail management app. The solution was discontinued in 2016, with mainstream support ending for current Dynamics RMS users. The company has not only developed several CRM and ERP solutions in the past 25 years, but also created a dedicated retail management system known as Microsoft Dynamics RMS. Microsoft has a lot of experience producing solutions for the retail industry. Whether a retailer operates online, through third-party e-commerce platform, via brick and mortar stores, or a combination of all three, Dynamics 365 for Retail is built to help retailers optimize their processes in every area of their business. This disjointed approach can mean that companies are losing valuable time, and even more valuable chances to analyze and learn from their business data.

With so many arms to any retail business, retailers can often find themselves employing a range of piecemeal solutions and software to meet their needs. With customers active on so many platforms, retailers need to be able to reach those customers to make the most of every available opportunity. The internet has blown the retail ecosystem wide open, and with customers able and willing to shop anytime, anywhere.

Modern retail is a complex industry there is no cookie-cutter image of what a retailer is, what they sell, where they sell, or how they connect with their customers. Dynamics 365 for Retail rolls together features for managing the front and back end of a modern retail business, alongside some industry-specific tools. However, the suite also includes an app specially built for retailers.

Many of these apps offer features essential to running a modern retail business Dynamics 365 for Sales helps businesses engage with customers and process sales, Dynamics 365 for Marketing features tools for marketing automation, Dynamics 365 for Finance and Operations helps companies manage their finances, and Dynamics 365 for Talent supports hiring and human resource departments. The Dynamics 365 suite is split up into definitive, themed CRM and ERP apps, each covering various aspects of business operations. Here’s how Dynamics 365 can help retailers get and stay ahead. Modern commerce is complex, and stores need a robust retail management system on their side.
